The following terms and conditions govern the contract of sale between Puresoft
Ltd (Prototools is a trading style of Puresoft Ltd) and our business customers. These terms may not be added to or amended by
the customer or any representing agent unless authorised in writing by a director
of Puresoft Ltd. If you wish to get in touch, you can use the contact details at the upper right of this page, or send your correspondence in writing to: Puresoft Ltd, Unit 251, Lisburn Enterprise Organisation, Enterprise Crescent, Ballinderry Road, Lisburn, County Antrim, BT28 2BP. Puresoft Ltd is a company registered in the United Kingdom with company number NI051340 and is registered for VAT in the UK with registration number 877597250.
Business terms and conditions of sale
Rev. 1.2 21/02/2012
In the following conditions of sale, Puresoft Ltd is referred to as the seller,
with the buyer deemed to be the business customer purchasing goods from Puresoft
1.1 These conditions laid down shall apply to all contracts for all products
issued by the seller to any buyer in addition to statutory rights where
1.2 The seller reserves the right to change these terms and conditions
at any time. Any such changes will take affect when posted on the sellers
website and it is the buyers responsibility to read and accept the terms
and conditions prior to each and every site usage, purchase or transaction.
Any changes to the terms and conditions will be indicated upon the company
web by way of a last updated date. Your continued use of this website
shall be taken as your acceptance to be bound by the most recent terms
and conditions displayed irrespective of whether you yourself are the
customer or you are acting on behalf of the customer.
1.3 No variation or addition to these shall be effective unless agreed
in writing by the seller to the buyer at the buyers request.
1.4 Acceptance of the delivery of goods or services shall be deemed conclusive
evidence of the buyers acceptance of the contract.
1.5 No person or persons acting as or on behalf of the seller has the
authority to make factual accountable statements regarding any products
or services being sold on behalf of manufacturers and no liability will
be accepted for any claims for misrepresentation.
2.1 All prices quoted are in Pounds sterling, exclusive of VAT (unless
stated otherwise) and exclusive of delivery charges, which are clearly
expressed at the checkout stage of a purchase.
2.2. Prices may also be quoted in Euro as a secondary currency in brackets
to indicate an estimate as to the value of the order in Euro. All transactions
will be carried out under the primary currency of Pounds Sterling.
2.3 Prices shall be those quoted upon the sellers price list unless
otherwise agreed in writing by the seller. All prices will be displayed
in the first instance upon the sellers website and will be deemed
effective immediately upon publication.
2.4 It may be possible that errors are made in the publication of prices.
In such circumstances, the seller reserves the right to amend prices upwards
and the customer agrees to pay the additional amount in those cases where
there has been an error in the listing of the price. In such cases the
buyer will be notified before dispatch of goods to confirm this revision
2.5 If a price is reduced after the customer places an order (perhaps
due to a revision in pricing by the supplier or due to a special promotion
etc.), the customer agrees to pay the original price as quoted on the
checkout stage of their cart.
2.6 Any refunds or reimbursements are made solely
at the discretion of the company management.
2.7 Prices, offers, products and services are subject to availability
and may change prior to our accepting your order.
3.1 Although we aim to fulfil orders that are in stock in a timely manner,
occasionally deliveries may take longer. We consider a time scale of up
to 28 days a reasonable amount of time to fulfil the order. Occasionally
certain circumstances beyond out control will extend this time scale,
such as delays introduced due to sourcing stock from suppliers, postal
strikes, industrial action, natural disasters etc., in which case we reserve
the right to extend this time period of delivery. Certain items , such as custom built machines may have a lead time in excess of the 28 days and in this instance we consider reasonable time to be the estimated lead time plus the 28 days.
3.2 The buyer will assume responsibility for loss or damage of products
once the product has been delivered. It is up to the customer to report any visible damage of goods at time of receipt by stating this on the delivery docket and also accepting those goods as 'unchecked'. This retains shipping insurance until the customer has a more reasonable time to unpack and inspect the goods fully. The customer should report any damage in writing (email) along with any supporting evidence such as images as soon as possible and certainly within 7 days of receiving the goods.
3.3. The method of dispatch for all sales shall be at the sellers
4. Cancellations and Refunds
4.1 Refunds, returns and credit notes etc. are provided solely at the
discretion of the company management. If you wish to make a representation
for the return of goods, please note that this must be authorised in advance,
with confirmation provided by the company management before a return can
be authorised. The buyer must contact the seller within 7 days of the
sale to request the return and furthermore return the item within 14 days
of the receipt of the goods. Goods must be in original, unopened and undamaged
condition for a retrun to be accepted.
4.2 Please note that Seller does not permit the return of or offer refunds
for the following products:
- Software Licenses
- Electronic software downloads
4.3 It is recommended that you (1) use a carrier that offers shipment
tracking for all returns and (2) either insure your package for safe return
to the seller or declare the full value of the shipment so that you are
completely protected if the shipment is lost or damaged in transit. If
you choose not to (1) use a carrier that offers tracking and (2) insure
or declare the full value of the product, you will be responsible for
any loss or damage to the product during shipping.
5. Technical Support
5.1 Products sold through this web site that do not bear the Puresoft or Prototools
brand name are serviced and supported exclusively by their manufacturers
in accordance with terms and conditions packaged with the products.
6. Suitability of Goods
6.1 Goods are not sold on a trial basis and the suitability of the goods
is the ultimate responsibility of the buyer. If, under the discretion of company management, a return is accepted, the seller will add a re-stocking fee and fees to cover any associated transaction charges for payment processing fees.