Terms & Privacy

Business terms and conditions of sale

The following terms and conditions govern the contract of sale between Puresoft Ltd (Prototools is a trading style of Puresoft Ltd) and our business customers. These terms may not be added to or amended by the customer or any representing agent unless authorised in writing by a director of Puresoft Ltd. If you wish to get in touch, you can use the contact details at the upper right of this page, or send your correspondence in writing to: Puresoft Ltd, 27 Enterpirse House, 6 Enterprise Crescent, Lisburn, BT28 2BP. Puresoft Ltd is a company registered in the United Kingdom with company number NI051340 and is registered for VAT in the UK with registration number 877597250.

These terms and conditions shall be governed by and construed in accordance with the laws of Northern Ireland. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

In the following conditions of sale, Puresoft Ltd is referred to as the seller, with the buyer deemed to be the business customer purchasing goods from Puresoft Ltd.

1. Conditions

1.1 These conditions laid down shall apply to all contracts for all products issued by the seller to any buyer in addition to statutory rights where they apply.By placing an order you agree to be bound by these terms and conditions.

1.2 You may be viewing this website in a market in which the seller does not commonly sell goods and therefore can not be held responsible for non-compliance with any local advertising or other laws.

1.3 The seller reserves the right to change these terms and conditions at any time. Any such changes will take affect when posted on the seller’s website and it is the buyers responsibility to read and accept the terms and conditions prior to each and every site usage, purchase or transaction. Any changes to the terms and conditions will be indicated upon the company web by way of a last updated date. You should print and keep a copy of these conditions for your records. Your continued use of this website shall be taken as your acceptance to be bound by the most recent terms and conditions displayed irrespective of whether you yourself are the customer or you are acting on behalf of the customer.

1.4 The seller has taken great care in compiling this website and will not be responsible for any damages, losses or costs incurred as a result of the buyer’s use of, or reliance on, the website.

1.5 Acceptance of the delivery of goods or services shall be deemed conclusive evidence of the buyer’s acceptance of the contract.

1.6 No person or persons acting as or on behalf of the seller has the authority to make factual accountable statements regarding any products or services being sold on behalf of manufacturers and no liability will be accepted for any claims for misrepresentation.

1.7 No variation or addition to these shall be effective unless agreed in writing by the seller to the buyer at the buyer’s request.

2. Prices

2.1 All prices quoted are in Pounds sterling, exclusive of VAT (unless stated otherwise) and exclusive of delivery charges, which are clearly expressed at the checkout stage of a purchase.

2.2. Prices may also be quoted in Euro as a secondary currency in brackets to indicate an estimate as to the value of the order in Euro. All transactions will be carried out under the primary currency of Pounds Sterling.

2.3 Prices shall be those quoted upon the seller’s price list unless otherwise agreed in writing by the seller. All prices will be displayed in the first instance upon the seller’s website and will be deemed effective immediately upon publication.

2.4 It may be possible that errors are made in the publication of prices. In such circumstances, the seller reserves the right to amend prices upwards and the customer agrees to pay the additional amount in those cases where there has been an error in the listing of the price. In such cases the buyer will be notified before dispatch of goods to confirm this revision in price.

2.5 If a price is reduced after the customer places an order (perhaps due to a revision in pricing by the supplier or due to a special promotion etc.), the customer agrees to pay the original price as quoted on the checkout stage of their cart.

2.6 Any refunds or reimbursements are made solely at the discretion of the company management.

2.7 Prices, offers, products and services are subject to availability and may change prior to our accepting your order.

3. Delivery

3.1 Although we aim to fulfil orders that are in stock in a timely manner, occasionally deliveries may take longer. We consider a time scale of up to 28 days a reasonable amount of time to fulfil the order. Occasionally certain circumstances beyond out control will extend this time scale, such as delays introduced due to sourcing stock from suppliers, postal strikes, industrial action, natural disasters etc., in which case we reserve the right to extend this time period of delivery. Certain items , such as custom built machines may have a lead time in excess of the 28 days and in this instance we consider reasonable time to be the estimated lead time plus the 28 days.

3.2 The buyer will assume responsibility for loss or damage of products once the product has been delivered. It is up to the customer to report any visible damage of goods at time of receipt by stating this on the delivery docket and also accepting those goods as 'unchecked'. This retains shipping insurance until the customer has a more reasonable time to unpack and inspect the goods fully. The customer should report any damage in writing (email) along with any supporting evidence such as images as soon as possible and certainly within 7 days of receiving the goods.

Where damage can be easily remedied with replacement parts, these will be sent out to the customer. In the instance where the item is materially damaged and cannot be rectified with replacement of parts, the item will be exchanged with a replacement item. If a direct replacement is not possible (for example the item is no longer available) an alternative item may be offered. If the alternative item is not agreeable with the customer we will offer a refund for the item.

3.3. The method of dispatch for all sales shall be at the seller’s discretion.

4. Cancellations and Refunds

4.1 Refunds, returns and credit notes etc. are provided solely at the discretion of the company management. If you wish to make a representation for the return of goods, please note that this must be authorised in advance, with confirmation provided by the company management before a return can be authorised. The buyer must contact the seller within 7 days of the sale to request the return and furthermore return the item within 14 days of the receipt of the goods. Goods must be in original, unopened and undamaged condition for a return to be accepted.

Orders may be cancelled before dispatch of goods, in which case a full refund will be provided. Exceptions to this are where items have been specially ordered on behalf of the customer. In this case a re-stocking fee may be levied - this will reflect the true cost borne by us in ordering the item in on behalf of the customer (for example shipping and importation charges/duties). A further exception relates to the order of the built-on-demand CNC machines (e.g. The CNC-Step and MITS PCB machines), where the order has been placed with the manufacturer and the manufacturer has proceeded with the machine build process, ordering parts/components/raw-materials in order to build the machine. In this case we may need to charge a fee to compensate the manufacturer for the ordered parts of the cancelled order. This will be no more than 30% of the full cost of the cancelled machine order. This cost will be subtracted from the refund made to the customer. Other parts of the order such as commodity items/ accessories that are 'off-the-shelf' will not be affected by this and will be refunded at 100% rate.

4.2 Please note that Seller does not permit the return of or offer refunds for the following products:

  • Custom Built Machinery
  • Software Licenses
  • Electronic software downloads

 

4.3 It is recommended that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to the seller or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

5. Technical Support

5.1 Products sold through this web site that do not bear the Puresoft or Prototools brand name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products.

6. Suitability of Goods

6.1 Goods are not sold on a trial basis and the suitability of the goods is the ultimate responsibility of the buyer. If, under the discretion of company management, a return is accepted, the seller will add a re-stocking fee and fees to cover any associated transaction charges for payment processing fees.

7. Privacy Policy

7.1 This privacy policy explains what personal data Puresoft Ltd (trading as Prototools) collects from you when you visit this website or place an order, how we use it, who we share it with, and the choices you have. We are the data controller for the purposes of UK GDPR and the Data Protection Act 2018. If you have any questions about this policy or about the personal data we hold about you, contact us at the address and email on this site, or write to: Data Controller, Puresoft Ltd, 27 Enterprise House, 6 Enterprise Crescent, Lisburn, BT28 2BP.

7.2 What we collect. When you place an order or register an account we collect your name, billing and delivery address, email address, telephone number, and the order details themselves (items, quantities, prices). Payment is taken through our payment processors — we do not store full card numbers on our systems. When you contact us by email or phone we keep the correspondence as a record of the conversation. When you visit the site we automatically collect technical information about your visit (IP address, browser type, pages viewed, referring URL, timestamps) via our web server logs and via Google Analytics. We may also place small text files (cookies) on your device — see 7.7 below.

7.3 Why we collect it (lawful basis). We process the personal data above for the following purposes:

  • to take, fulfil and deliver your order, and to handle any returns, refunds or warranty claims (contract);
  • to provide customer support and technical assistance (contract / legitimate interests);
  • to keep accounting records, comply with tax obligations and respond to legal requests (legal obligation);
  • to detect, prevent and investigate fraud, abuse and security incidents (legitimate interests);
  • to send you transactional emails about your order or account (contract);
  • to send you occasional marketing about related products, where you have given consent or where you are an existing customer of similar goods and have not opted out (consent / legitimate interests);
  • to understand how our website is used so we can improve it (legitimate interests).

7.4 Who we share it with. We share the minimum personal data necessary with the following categories of recipient:

  • our payment processors, to authorise and settle card payments;
  • our delivery carriers, to deliver your order;
  • the manufacturers of equipment you have ordered, where it is supplied direct or where after-sales support is provided by them;
  • our IT, hosting, email and analytics providers (including our hosting provider, Google Analytics and Cloudflare) acting as our processors under written agreements;
  • our accountants, auditors and professional advisers where required;
  • HM Revenue & Customs and other regulatory or law-enforcement bodies where we are legally required to disclose.

We do not sell, rent or trade your personal data to third parties for their own marketing.

7.5 International transfers. Some of our service providers (for example Google Analytics) may process personal data outside the United Kingdom. Where this happens we rely on the UK Government’s adequacy regulations or on the International Data Transfer Agreement / Addendum and the EU Standard Contractual Clauses to ensure your data continues to receive a comparable level of protection.

7.6 How long we keep it. We keep order, invoicing and tax records for at least 7 years to comply with UK accounting and tax law. Customer account data is retained for as long as your account remains open and for a reasonable period afterwards in case of returns, warranty claims or follow-up support. Marketing-list data is retained until you unsubscribe. Web-server logs and analytics data are retained for a rolling period and then deleted or aggregated. Where data is no longer needed for any of the purposes above it is deleted or anonymised.

7.7 Cookies. This website uses cookies that are strictly necessary for the site to function (for example to remember the contents of your shopping cart and to keep you signed in), and analytics cookies set by Google Analytics to help us understand how the site is used. You can refuse non-essential cookies via your browser settings; doing so will not affect your ability to browse and order on the site.

7.8 Your rights. Under UK GDPR you have the right to: be informed about how we use your data (this policy); request a copy of the personal data we hold about you; request that inaccurate data is corrected; request erasure of your data where it is no longer needed and there is no overriding legal basis for us to keep it; restrict or object to certain processing; receive your data in a portable format; and withdraw consent at any time where consent is our lawful basis. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk. To exercise any of these rights, contact us using the details at the top of this page; we will respond within one month.

7.9 Security. We use reasonable technical and organisational measures to protect personal data, including HTTPS encryption on the website, restricted access to administrative systems, and contracts with our service providers requiring them to keep your data secure. No system is completely secure; if a breach occurs that is likely to result in a risk to your rights and freedoms we will notify you and the ICO in line with our legal obligations.

7.10 Children. This website and our products are intended for business customers and adults. We do not knowingly collect personal data from children under the age of 16. If you believe we have collected data from a child please contact us and we will delete it.

7.11 Changes to this policy. We may update this privacy policy from time to time. The current version is identified by the revision number and date at the foot of this page. Continued use of the website after any change constitutes acceptance of the updated policy.

Rev. 1.6 12/05/2026