Terms & Conditions

Business terms and conditions of sale

The following terms and conditions govern the contract of sale between Puresoft Ltd (Prototools is a trading style of Puresoft Ltd) and our business customers. These terms may not be added to or amended by the customer or any representing agent unless authorised in writing by a director of Puresoft Ltd. If you wish to get in touch, you can use the contact details at the upper right of this page, or send your correspondence in writing to: Puresoft Ltd, 27 Enterpirse House, 6 Enterprise Crescent, Lisburn, BT28 2BP. Puresoft Ltd is a company registered in the United Kingdom with company number NI051340 and is registered for VAT in the UK with registration number 877597250.

These terms and conditions shall be governed by and construed in accordance with the laws of Northern Ireland. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

In the following conditions of sale, Puresoft Ltd is referred to as the seller, with the buyer deemed to be the business customer purchasing goods from Puresoft Ltd.

1. Conditions

1.1 These conditions laid down shall apply to all contracts for all products issued by the seller to any buyer in addition to statutory rights where they apply.By placing an order you agree to be bound by these terms and conditions.

1.2 You may be viewing this website in a market in which the seller does not commonly sell goods and therefore can not be held responsible for non-compliance with any local advertising or other laws.

1.3 The seller reserves the right to change these terms and conditions at any time. Any such changes will take affect when posted on the seller’s website and it is the buyers responsibility to read and accept the terms and conditions prior to each and every site usage, purchase or transaction. Any changes to the terms and conditions will be indicated upon the company web by way of a last updated date. You should print and keep a copy of these conditions for your records. Your continued use of this website shall be taken as your acceptance to be bound by the most recent terms and conditions displayed irrespective of whether you yourself are the customer or you are acting on behalf of the customer.

1.4 The seller has taken great care in compiling this website and will not be responsible for any damages, losses or costs incurred as a result of the buyer’s use of, or reliance on, the website.

1.5 Acceptance of the delivery of goods or services shall be deemed conclusive evidence of the buyer’s acceptance of the contract.

1.6 No person or persons acting as or on behalf of the seller has the authority to make factual accountable statements regarding any products or services being sold on behalf of manufacturers and no liability will be accepted for any claims for misrepresentation.

1.7 No variation or addition to these shall be effective unless agreed in writing by the seller to the buyer at the buyer’s request.

2. Prices

2.1 All prices quoted are in Pounds sterling, exclusive of VAT (unless stated otherwise) and exclusive of delivery charges, which are clearly expressed at the checkout stage of a purchase.

2.2. Prices may also be quoted in Euro as a secondary currency in brackets to indicate an estimate as to the value of the order in Euro. All transactions will be carried out under the primary currency of Pounds Sterling.

2.3 Prices shall be those quoted upon the seller’s price list unless otherwise agreed in writing by the seller. All prices will be displayed in the first instance upon the seller’s website and will be deemed effective immediately upon publication.

2.4 It may be possible that errors are made in the publication of prices. In such circumstances, the seller reserves the right to amend prices upwards and the customer agrees to pay the additional amount in those cases where there has been an error in the listing of the price. In such cases the buyer will be notified before dispatch of goods to confirm this revision in price.

2.5 If a price is reduced after the customer places an order (perhaps due to a revision in pricing by the supplier or due to a special promotion etc.), the customer agrees to pay the original price as quoted on the checkout stage of their cart.

2.6 Any refunds or reimbursements are made solely at the discretion of the company management.

2.7 Prices, offers, products and services are subject to availability and may change prior to our accepting your order.

3. Delivery

3.1 Although we aim to fulfil orders that are in stock in a timely manner, occasionally deliveries may take longer. We consider a time scale of up to 28 days a reasonable amount of time to fulfil the order. Occasionally certain circumstances beyond out control will extend this time scale, such as delays introduced due to sourcing stock from suppliers, postal strikes, industrial action, natural disasters etc., in which case we reserve the right to extend this time period of delivery. Certain items , such as custom built machines may have a lead time in excess of the 28 days and in this instance we consider reasonable time to be the estimated lead time plus the 28 days.

3.2 The buyer will assume responsibility for loss or damage of products once the product has been delivered. It is up to the customer to report any visible damage of goods at time of receipt by stating this on the delivery docket and also accepting those goods as 'unchecked'. This retains shipping insurance until the customer has a more reasonable time to unpack and inspect the goods fully. The customer should report any damage in writing (email) along with any supporting evidence such as images as soon as possible and certainly within 7 days of receiving the goods.

Where damage can be easily remedied with replacement parts, these will be sent out to the customer. In the instance where the item is materially damaged and cannot be rectified with replacement of parts, the item will be exchanged with a replacement item. If a direct replacement is not possible (for example the item is no longer available) an alternative item may be offered. If the alternative item is not agreeable with the customer we will offer a refund for the item.

3.3. The method of dispatch for all sales shall be at the seller’s discretion.

4. Cancellations and Refunds

4.1 Refunds, returns and credit notes etc. are provided solely at the discretion of the company management. If you wish to make a representation for the return of goods, please note that this must be authorised in advance, with confirmation provided by the company management before a return can be authorised. The buyer must contact the seller within 7 days of the sale to request the return and furthermore return the item within 14 days of the receipt of the goods. Goods must be in original, unopened and undamaged condition for a return to be accepted.

Orders may be cancelled before dispatch of goods, in which case a full refund will be provided. Exceptions to this are where items have been specially ordered on behalf of the customer. In this case a re-stocking fee may be levied - this will reflect the true cost borne by us in ordering the item in on behalf of the customer (for example shipping and importation charges/duties). A further exception relates to the order of the built-on-demand CNC machines (e.g. The CNC-Step and MITS PCB machines), where the order has been placed with the manufacturer and the manufacturer has proceeded with the machine build process, ordering parts/components/raw-materials in order to build the machine. In this case we may need to charge a fee to compensate the manufacturer for the ordered parts of the cancelled order. This will be no more than 30% of the full cost of the cancelled machine order. This cost will be subtracted from the refund made to the customer. Other parts of the order such as commodity items/ accessories that are 'off-the-shelf' will not be affected by this and will be refunded at 100% rate.

4.2 Please note that Seller does not permit the return of or offer refunds for the following products:

  • Custom Built Machinery
  • Software Licenses
  • Electronic software downloads


4.3 It is recommended that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to the seller or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

5. Technical Support

5.1 Products sold through this web site that do not bear the Puresoft or Prototools brand name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products.

6. Suitability of Goods

6.1 Goods are not sold on a trial basis and the suitability of the goods is the ultimate responsibility of the buyer. If, under the discretion of company management, a return is accepted, the seller will add a re-stocking fee and fees to cover any associated transaction charges for payment processing fees.

Rev. 1.5 06/08/2019